Lore by NTT DATA, L'Oréal virtual assistant, will change the world of beauty uprising the level of communication with customers
NTT DATA has created Lore, L'Oréal's virtual assistant, to change the world of beauty and take communication with its customers to a new level. Lore provides advice and recommendations focusing on the world of beauty and also helps users in their purchasing process, improving the customer service experience.
At NTT DATA, we have a strong commitment to innovation.
The solution is powered by eva, the conversational platform that uses artificial intelligence with GenAI, capable of understanding and delivering hyper-personalized responses that unfold in a conversation with users via WhatsApp and Instagram.
Lore is a beauty advisor available 24/7 for all the brand's customers, thus achieving loyalty and positively impacting the customer experience.
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Together with L'Oréal, we created a revolutionary new chapter in the world of beauty
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Key point feature
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