With the implementation of the B2B commercial process transformation project for the company ENGIE, everis has become the first integrator of Salesforce Industries solution for Energy & Utilities in the market, which represents a significant step to reinforce his presence in the principal vertical sectors among the industry.
The spread of digital connectivity, the infinite calculation capacities provided by Cloud, and the data analytics in real-time have allowed the main player in the industry to access new knowledge levels, as well as the creation of new apps and intelligent systems totally new.
In a dynamic market constantly transformed due to both internal and exogenous factors (new players, regulatory changes, new products and services, continuous improvement…), ENGIE was looking for a CRM solution able to answer quickly to the business evolution, and along with everis, the company confirmed that Vlocity would be the proper option. That was based on its unique characteristics within the market. Among them, it offers the agility required for both the initial implementation and future evolution.
Thus, the solution integrated by everis has allowed accelerating the time to market in the implementation of CRM solutions, offers a data model as standard, interfaces, processes, and automatisms from the energy sector. This permits standardization and guarantees an innovative tool constantly updated. Consequently, this enables a flexible solution able to adapt in an agile way to the dynamic market new needs, provoked by the wide competitor number in commercialization, and the constant regulatory changes.
With everis, as the first integrator of Salesforce Industries solution for Energy & Utilities, the companies within the industry count with the support of a big brand, adding the commitment of a strong ally helping to improve laces with clients. In parallel, the expertise in everis in a very diverse niche of markets makes it the ideal technological partner. This partnership will boost innovation in businesses and add value to answers and solutions requested by the industrial sector clients.
Experience and expertise in Vlocity
everis is committed to capitation to offer solutions in the certified G&P commercialization field, within the best practices in Vlocity. These solutions are based on the flexible design processes allowed by Vlocity, as well as in the different particularities of a gas or electricity sale process in the Spanish Market.
Vicente Olmos, Technology and Advanced Solutions responsible in everis, explains that ‘vertical Salesforce Industry solutions allow accelerating companies’ digital transformation, taking advantage of tools specifically adapted to their business. In everis we have been two years working and developing Salesforce Industries capacities, to accompanying our clients in its adoption. We do that combining technical and platform knowledge, with functional and business experts in each industry.’
‘Salesforce Industries for Energy & Utilities allows us to add value to clients in a very short period of time. This is thanks to the capacities that the platform provides natively. Such as a specific commercial catalog for the sector, guide assistants for the creation of complex offers multi supply and many others that were available yet through complex implementations,’ states Miguel Díaz, Responsible Director for Salesforce Telecom & Utilities in everis.